E-mail and phone support are free for ExceliCare Business and Managed Network customers. All others are billed by the quarter-hour at your normal hourly rate. If you are a new customer requesting support, you may be required to pre-pay for the estimated time to resolve your request. All new customers are billed at our current rate of $120/hour. Initial phone consultations for new customers are free for the first 15 minutes.
Method of Communication
Due to the high volume of spam and sales calls, we no longer answer the phone. This doesn’t mean we don’t want to talk to you, though. Please create a support ticket using the appropriate type, and we will get back to you. ExceliCare Business and Managed Network customers will hear back within 2 hours, during normal business hours. All others, should expect to hear back within 1 business day. Typically, we respond to support requests first thing in the morning, and in the late afternoon.